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Terms & Conditions

Legal Disclaimer

Last updated: 28/12/2025

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1. Introduction

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These Terms and Conditions (“Terms”) govern your use of the Luminara website (“Site”) and any purchases made through it.

By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our Site or services.

Business name: Luminara
Business type: Online jewellery retailer (dropshipping)
Governing law: England and Wales

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2. Eligibility

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To use this Site and make purchases, you must:

  • Be at least 18 years old, or

  • Have permission from a parent or legal guardian

By using the Site, you confirm that you meet these requirements.

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3. Products & Availability

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Luminara sells jewellery through a dropshipping model, meaning products are fulfilled and shipped directly from third-party suppliers.

  • Product images are for illustrative purposes only

  • Colours, finishes, and minor details may vary

  • All products are subject to availability

  • We reserve the right to modify or discontinue products at any time without notice

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4. Prices & Payments

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All prices are shown in GBP (£) unless otherwise stated and include applicable taxes where required by law.

We accept payment via:

  • Credit and debit cards

  • Apple Pay

  • Google Pay

  • Klarna

Payment must be received in full before an order is processed. Luminara reserves the right to refuse or cancel orders at its discretion, including in cases of suspected fraud or pricing errors.

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5. Order Acceptance & Cancellation

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An order confirmation email does not constitute acceptance of your order. Acceptance occurs once your order has been processed and dispatched.

We reserve the right to:

  • Cancel or refuse orders

  • Limit quantities purchased

  • Correct pricing or description errors

If your order is cancelled after payment, you will receive a refund in accordance with applicable law.

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6. Shipping & Delivery

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Shipping is handled by third-party suppliers and carriers. Delivery times are estimates only and are not guaranteed.

Luminara is not responsible for:

  • Delays caused by suppliers, carriers, or customs

  • Incorrect address details provided by the customer

  • Customs duties, taxes, or import fees

Please refer to our Shipping Policy for full details.

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7. Returns & Refunds

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Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

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8. Use of the Website

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You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to gain unauthorised access to systems

  • Copy, modify, or distribute Site content without permission

  • Interfere with Site functionality or security

We reserve the right to suspend or terminate access for misuse.

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9. Intellectual Property

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All content on this Site, including text, images, logos, designs, and branding, is the intellectual property of Luminara or its licensors.

You may not use, reproduce, or distribute any content without prior written consent.

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10. Warranties & Disclaimers

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Products are provided “as described” and subject to supplier specifications.

To the fullest extent permitted by law:

  • We make no guarantees regarding uninterrupted Site availability

  • We do not warrant that products will meet subjective expectations

  • Jewellery should be handled with care and used only as intended

This does not affect your statutory consumer rights.

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11. Limitation of Liability

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To the maximum extent permitted by law, Luminara shall not be liable for:

  • Indirect or consequential losses

  • Delays or failures caused by third parties

  • Losses exceeding the value of the purchased product

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

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12. Account Suspension or Termination

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We reserve the right to suspend or terminate user access or cancel orders if:

  • These Terms are breached

  • Fraud or abuse is suspected

  • Required by law or regulation

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13. Changes to These Terms

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We may update these Terms at any time. Changes will take effect immediately upon posting on this page. Continued use of the Site constitutes acceptance of the updated Terms.

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14. Governing Law

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These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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15. Contact

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If you have any questions about these Terms and Conditions, please contact:

Luminara
Email: [insert contact email]

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