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Shipping Policy

Last updated: 28/12/2025

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1. General Information

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Luminara is an online retailer operating on a dropshipping model. This means that products are fulfilled and shipped directly from third-party suppliers rather than from a single warehouse owned or operated by Luminara.

By placing an order on our website, you acknowledge and agree to the terms set out in this Shipping Policy.

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2. Order Processing

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Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Processing time refers to the period during which your order details are transmitted to our suppliers for fulfilment.

Processing times are not guaranteed and may vary depending on supplier availability, order volume, or external factors.

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3. Shipping Timeframes (No Guaranteed Delivery Dates)

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Because we work with multiple independent suppliers, shipping times vary by product, supplier, destination, and carrier.

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Estimated Delivery Timeframes (Non-Binding Estimates):

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  • United Kingdom: approximately 7–25 business days

  • International: approximately 10–35 business days

These delivery timeframes are estimates only and do not constitute guaranteed delivery dates. Delays may occur for reasons beyond our control, including but not limited to customs processing, carrier delays, supplier disruptions, weather conditions, or global logistical issues.

Orders containing multiple items may be shipped separately and may arrive at different times.

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4. Shipping Costs

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Shipping costs are calculated and displayed at checkout prior to purchase. Any promotional or free shipping offers will be clearly stated on the website.

Shipping fees are non-refundable once an order has been dispatched, except where required by applicable consumer law.

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5. Tracking Information

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Tracking information is provided where available. Due to supplier and carrier limitations, some orders may have:

  • Delayed tracking updates

  • Limited tracking visibility

  • Tracking numbers that activate after dispatch

Luminara does not guarantee continuous or real-time tracking updates.

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6. Customs, Duties, Taxes & Import Fees

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International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are solely the responsibility of the customer. Luminara does not cover, reimburse, or control customs fees and is not responsible for delays caused by customs authorities.

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7. Delivery Delays & Service Interruptions

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Luminara shall not be held liable for shipping delays or failures caused by:

  • Third-party suppliers

  • Postal services or courier companies

  • Customs authorities

  • Incorrect address details provided by the customer

  • Events beyond reasonable control (including force majeure events)

We make reasonable efforts to assist customers in resolving delivery issues but do not accept liability for third-party failures.

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8. Incorrect Address, Failed Delivery & Returned Orders

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Customers are solely responsible for ensuring that shipping information is accurate and complete at checkout.

Luminara is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Orders returned due to incomplete or incorrect address details

  • Orders refused or not collected

If an order is returned to a supplier, reshipping costs may apply. Refunds are not guaranteed for returned or failed deliveries unless required by law.

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9. Lost, Missing or Stalled Orders

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If an order appears to be lost or has not arrived after the maximum estimated delivery timeframe, customers must contact us at [insert contact email].

Any investigation, replacement, or refund is handled on a case-by-case basis and may depend on supplier confirmation, carrier status, and tracking information. Luminara does not guarantee refunds or replacements for delayed shipments.

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10. Limitation of Liability

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To the fullest extent permitted by law, Luminara shall not be liable for:

  • Indirect or consequential losses

  • Delays caused by third-party suppliers or carriers

  • Shipping-related losses beyond the value of the purchased product

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

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11. Policy Changes

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Luminara reserves the right to amend this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.

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12. Contact

For shipping-related enquiries, please contact:

Luminara
Email: [insert contact email]

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